Hello, My Friends!
As you may or may not know, we moved late last week! We were in our building for five years and we moved into two new buildings. One is in Laguna Hills where we will do our Club packaging (and have our Store...that's open six days a year). The other warehouse is in the San Diego area where we will be doing our website shipping. As I'm sure you can imagine, we were insanely busy packing one warehouse to go to two different warehouses. We are still unpacking at both locations.
Please note: Orders placed on our website starting Sept. 29th will be shipping from the new location. We are still working out the kinks. Orders are going out; however, the website is not being updated on shipping status. WE ARE WORKING ON FIXING THIS.
"Why hasn't my order shipped?" Chances are it has shipped or it will ship ASAP. We are just unable to update the website to show this. There is even a chance you will get the order before we are able to update the site. This is a temporary issue that we are working on.
We appreciate your patience during this crazy/exciting time. I assure you, once we get settled, you'll be amazed at how much faster items will be shipping! (Even during FLASH sales!) :)
We are so VERY excited about the new opportunities these moves create for us as a company. Ken and I are already brainstorming fantastic ideas for 2017!
As you may or may not know, we moved late last week! We were in our building for five years and we moved into two new buildings. One is in Laguna Hills where we will do our Club packaging (and have our Store...that's open six days a year). The other warehouse is in the San Diego area where we will be doing our website shipping. As I'm sure you can imagine, we were insanely busy packing one warehouse to go to two different warehouses. We are still unpacking at both locations.
Please note: Orders placed on our website starting Sept. 29th will be shipping from the new location. We are still working out the kinks. Orders are going out; however, the website is not being updated on shipping status. WE ARE WORKING ON FIXING THIS.
"Why hasn't my order shipped?" Chances are it has shipped or it will ship ASAP. We are just unable to update the website to show this. There is even a chance you will get the order before we are able to update the site. This is a temporary issue that we are working on.
We appreciate your patience during this crazy/exciting time. I assure you, once we get settled, you'll be amazed at how much faster items will be shipping! (Even during FLASH sales!) :)
We are so VERY excited about the new opportunities these moves create for us as a company. Ken and I are already brainstorming fantastic ideas for 2017!
Big Hugs, Stephanie
